Terms & Conditions

THE TERMS AND CONDITIONS OF Mistry's Pharmacy and Opticians

1  Acceptance The Use Of Mistry's Pharmacy and Opticians Terms and Conditions

  • 1.1 Your access to and use of Mistry's Pharmacy and Opticians is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.
  • 1.2 By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2 Your Payments and Security 

  • 2.1 Mistry's Pharmacy and Opticians takes online security very seriously and you can use our website with confidence. We use a secure server which encrypts your credit card information during transmission.
  • 2.2 Your card details are transferred over a secure SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser.
  • 2.3 This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. 
  • 2.4 an authorisation server Provided by PayPal will process all payments via our website. Your card details are then entirely deleted from our systems after the transaction has completed. - See more at: Privacy Policy

3  Buying From our Website

  • 3.1 The content and products contained within this website are only able to deliver to a  UK address.
  • 3.2 Please note: Online prices only and store prices may differ on products as our website will from time to time have offer and promotions of online prices only, Also on our website we offer a first order discount which is an online only promotion.
  • 3.3 Any orders requiring delivery to Northern Ireland will attract a higher P&P charge which we will advise you of after your order is placed, all delivery times may also vary to Northern Ireland.
  • 3.4 Any order placed by a customer is only an offer to purchase, which Mistry's Pharmacy and Opticians will have the right to accept or decline without having to provide a reason.
  • 3.5 Any and all payment has been made by the customer online and may have been processed, Mistry's Pharmacy and Opticians reserve the absolute right to refuse to supply the products and in such cases are not Legally bound to provide a reason for declining the order, In such cases a refund will be provided to the customer within a reasonable period of time by the same method as payment received. 

4  Advise and Guidance

  • 4.1 The contents of Mistry's Pharmacy and Opticians website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

  • 4.2 All material contained on Mistry's Pharmacy and Opticians is provided without any or warranty of any kind. You use the material on Mistry's Pharmacy and Opticians at your own discretion
  • 4.3 The content of this website must not be used as a method of diagnosis. If you have a medical condition or have any symptoms of a medical condition you are very strongly advised to consult your doctor without any delay
  • 4.4 The information supplied on the website does not substitute for professional medical advice. You should always read all labelling and product information sheets before taking medicines of any kind.

5  Returns

  • 5.1 Once you’ve notified our Customer Care team via our return form and provided information about the returning your items, please arrange postage to:

Mistry's Pharmacy and Opticians
Units 3-4 
Top Valley Way, Top Valley
United Kingdom

  • 5.2 Our Return form is accessible Via your online account or by clicking Here

  • 5.3 Unfortunately, we’re unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit.
  • 5.4 These terms do not apply to faulty or damaged goods. Please ensure they are properly secured and packaged. We would highly recommend sending all returned items via a recorded delivery service.

  • 5a Medicine Returns:
(a) We regret that we cannot, by law, accept returns of any medication. If you return a medicine to us all we can do is dispose of it correctly for you as it cannot be resold.

(b) If we have made a mistake or the product is faulty or damaged, we will accept returns as long as you contact us within 10 days of receiving the order and received the product back within 14 days. Once we have received the returned item  we will refund the amount paid or resend the product


Mistry's Pharmacy and Opticians reserves the right to:

  • 6.1  change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Mistry's Pharmacy and Opticians shall not be liable to you for any such change or removal and.
  • 6.2  change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

7  Links to Third Party Websites

  • 7.1 Mistry's Pharmacy and Opticians Website may include links to third party websites that are controlled and maintained by others.
  • 7.2 Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
  • 7.3 Please be aware that all content on the NHS Choices website, which is embedded within our website is for information only and is not for profit or gain by our company - we have no control over the content and/or the copyright of any content within the NHS Choices website.
  • 7.4 Our online customer service and website technical support is provided by a third party company: RE-FR3SH this is a trusted company, however we are not responsible for the content within there knowledge base or support system, as the website which contains these is a third party site and is only provide to support customer with help in the use of our site and Technical support for Website problems.
  • 7.5 Our site contains a online booking feature which it provided by a third party website and is not directly part of our website, we are not responsible for the technical system and website content, unless the content is within our account, which we provide the management of the scheduling content ie: Times, date, service's and all account information, this content is controlled by Mistrys Pharmacy and Opticians, all other content is the sole responsibility of the Website's owners.


  • 8.1  All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Mistry's Pharmacy and Opticians or otherwise used by Mistry's Pharmacy and Opticians as permitted by law.
  • 8.2 Please be aware that all content on the NHS Choices website, which is embedded within our website is for information only and is not for profit or gain by our company - we have no control over the content and/or the copyright of any content within the NHS Choices website.
  • 8.2a In addition all images and/or materials which are in breach off copyright in the embedded NHS Choices website will need to be take up with NHS Choices who are the sole owner of the content within there website. 
  • 8.3  In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.


  • 9.1  Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
  • 9.2  Any party wishing to link to this website is entitled to do so provided that the conditions below are observed

(a)  you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b)  you do not misrepresent your relationship with this website; and
(c) ; the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
  • 9.3  By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.


  • 10.1  The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
  • 10.2  To the extent permitted by law, Mistry's Pharmacy and Opticians will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
  • 10.3  Mistry's Pharmacy and Opticians makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
  • 10.4  Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Mistry's Pharmacy and Opticians for death or personal injury as a result of the negligence of Mistry's Pharmacy and Opticians or that of its employees or agents.


  • 11.1 You agree to indemnify and hold Mistry's Pharmacy and Opticians and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Mistry's Pharmacy and Opticians arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


  • 12.1 If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


  • 13.1 If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.


  • 14.1 These Terms and Conditions shall be governed by and construed in accordance with the law of United Kingdom and you hereby submit to the exclusive jurisdiction of the United Kingdom courts.


Our Office Address:
Units 3-4
Top Valley Way, Top Valley
United Kingdom
0115 975 2466
For any further information please email Mistry's Pharmacy and Opticians Team

This document was last updated on October 21, 2015.

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